Cash on Delivery & Disposable Vape FAQs
Answers about Cash on Delivery, shipping times, tracking, disposable vape authenticity, returns and customer support across Europe. If you still need help, use WhatsApp or email.
Orders & Cash on Delivery
How does Cash on Delivery work?
You place the order online with no card payment. We ship from our EU warehouse. Pay the courier when your order arrives. Accepted currencies and payment methods depend on the destination country and courier; the applicable details are shown during checkout and in your order confirmation. Parcel-inspection rules also depend on the destination country and courier. You may refuse the parcel at no charge. Details: How COD works.
Do I need a credit card?
No. EasyVapor is Cash on Delivery only. You do not pay by card or bank transfer at checkout. You pay the courier on delivery.
Is the cart total the final amount?
The cart and order confirmation show what you owe for the goods and any delivery fee. Accepted currencies and payment methods depend on the destination country and courier. Extra destination charges, if any apply, are shown at checkout.
Can I refuse the parcel?
Yes. If you do not want the product, refuse it with the courier before paying. You pay nothing for the goods because payment has not been collected yet.
Is there an age check?
Yes. You must meet the legal minimum age in your destination country. Age verification may be required during checkout or delivery.
Do bulk discounts work with COD?
Yes. Bulk discounts apply automatically: 5% off 3?? items, 10% off 5?? items, and 15% off 10 or more. Discounts apply in the cart. Free-shipping eligibility is shown in the cart before checkout.
Shipping & delivery
How long does delivery take?
Poland: typically 2?? business days after dispatch. Hungary, Slovakia and Czechia: usually 3?? business days. Bulgaria, Romania, Greece, Slovenia, Croatia, Italy and Germany: typically 5??0 business days. Times are estimates and can change around holidays.
When does my order ship?
We dispatch within 24 hours on business days ??usually the same day if you order before 14:00 CET. You receive a tracking number by email after dispatch.
Is shipping free?
Free delivery on orders of ??9 or more. For smaller orders, the Delivery & COD fee depends on the destination country and is shown in the cart when you enter that country.
How do I track my parcel?
Use Track order with your order number and email. The tracking link is also in the dispatch email.
What if the parcel is damaged or lost?
If the outer box is clearly damaged, do not accept it before following the courier’s damage-report procedure. If you do not want the goods, you may refuse an unpaid parcel at delivery as an additional EasyVapor Cash on Delivery service; this does not limit your statutory rights. If the parcel has not arrived by the expected date, contact us promptly so we can investigate with the courier. That request does not limit your statutory rights. If the parcel is confirmed lost, we arrange a replacement or refund under our returns policy.
Is packaging discreet?
Yes. Plain outer boxes with no vape branding on the outside.
What if nobody is available to receive the parcel?
The courier follows its local missed-delivery process. That may include a notice, another attempt, or a collection point. A second delivery is not guaranteed in every country.
Do I need cash, and can the courier give change?
Have the amount shown at checkout ready. Whether the courier can give change depends on the courier and the destination country. Accepted currencies and payment methods are shown at checkout and in your order confirmation.
Will the courier call me?
The courier may call the phone number on the order. Check that the number is correct before you confirm.
Can I change the address or phone after ordering?
To change the address or phone before dispatch, email [email protected] with your order number. Changes after dispatch depend on the courier.
Products & authenticity
Are the products authentic?
Products are supplied in sealed manufacturer packaging. Where a security code or authenticity label is provided, you can verify it using the manufacturer’s official verification method. Contact support if a seal or code appears damaged. Current models are listed in the shop.
Which brands do you sell?
We stock disposable vape models from QQ Bang, BANG BLAZE, BANG LEGEND, BANG KING, BANG LEADER, AiRMEZ FOX, HIPHOP and GEEK US. Current availability is shown in the shop.
What should I do before first use?
Read the manufacturer instructions in the pack. Remove protective stickers from the mouthpiece and air holes. Take gentle, steady puffs. On USB-C models, charge before longer sessions with a suitable USB-C charger ??do not leave charging unattended, and do not use a damaged cable or a charger the device was not designed for. Do not use the product if it leaks, is damaged, or overheats. Keep it away from children and pets. Do not disassemble or puncture the battery.
How do I know the device is finishing?
Flavor fades, vapor drops, or the LED blinks when you draw. Recharge if the model supports USB-C; replace it when performance stays weak.
What if my device arrives damaged or does not work?
Please contact us as soon as reasonably possible at [email protected], via the contact form, or using the withdrawal form where you are withdrawing from the contract. Include your order number and a short description. Where reasonably possible, attach photos or a short video of the device and packaging; photos help us assess the claim more quickly but are not required to exercise statutory rights. Asking you to notify us promptly does not limit your legal-guarantee rights, which are generally available for at least two years. If we confirm a defect or transit damage, we arrange a replacement or refund under our returns policy. A hygiene withdrawal exception may apply only where a genuine health or hygiene seal was broken after delivery; it does not remove rights for defective or non-conforming goods.
How should I dispose of a finished disposable vape?
Do not place the device in household waste. Disposable vapes contain a battery and electronic components. Use an appropriate local battery or e-waste collection point.
Support
How do I withdraw from a contract?
Use the online form on Returns and claims. You do not need an account. After you submit, we email a confirmation with what you sent and the date and time. You may also send any other clear statement by email. A model form is on that page; you do not have to use it.
How do I contact support?
Email [email protected], use the contact form, or WhatsApp (QR in the footer). Include your order number. We usually reply within one business day.
Which language is the shop in?
EasyVapor is English-only: product pages, checkout, emails and support. Write to us in English at [email protected] or WhatsApp.
Do you offer wholesale?
For business or reseller purchases, email [email protected] with a product list and quantities. Standard cart tiers (3 / 5 / 10+) still apply automatically. Order quantity alone does not decide whether you are a consumer. See wholesale and business terms.
