EasyVapor Help Center
Quick links for orders, Cash on Delivery, shipping to 11 European countries, tracking and returns ??in one place.
How can we help?
Pick a topic below. Most answers are in the FAQ. For an existing order, include your order number.
Cash on Delivery
Pay the courier when your order arrives. Accepted currencies and payment methods depend on the destination country and courier. Details are shown at checkout and in your order confirmation.
Shipping & delivery
Dispatch in 24 hours, delivery times by country, and free shipping on orders of €99 or more.
Track an order
Look up status with your order number and the email used at checkout.
FAQ
Answers on products, bulk discounts, authenticity and after-sales support.
Returns and claims
Refuse a COD parcel, withdraw online within 14 days, or report a defect under the legal guarantee. You do not need an account.
Contact support
Write via the form, WhatsApp or email. We usually reply within one business day.
Have your order details ready
Include the order number, the email used at checkout, and a short description. For a damaged or faulty device we may ask for photos or a short video.
Device safety
Stop using a device if it leaks, becomes unusually hot or appears damaged. Keep it away from children and contact support with your order number and photos.
Contact us
Scan to chat on WhatsApp
Chat on WhatsApp [email protected]We currently provide support in English.